Return Policy
At Stone Fence + Furniture, we stand behind the quality of our fencing and outdoor furniture products. Please read our return policy carefully before making a purchase.
All Sales Are Final
We do not accept returns or exchanges for change of mind, incorrect size, or aesthetic preferences. Please ensure you have reviewed all product specifications and measurements prior to purchase.
Damaged or Defective Items
If your item arrives damaged or defective, we’re here to help. To be eligible for a replacement or repair:
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You must notify us within 48 hours of delivery or pickup.
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Provide clear photos of the damaged or defective product and packaging.
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Items must be unused and in their original condition.
Once we’ve reviewed your claim, we will arrange a replacement part, product, or repair, depending on the nature of the issue.
How to Report an Issue
Please email us at info@stonefencing.ca with your order number, a description of the issue, and supporting photos. We will respond within 2 business days.
Custom Orders
All custom or special-order items are final sale and cannot be returned or exchanged.
Privacy Policy
At Stone Fence and Furniture, we respect your privacy and are committed to protecting your personal information.
Information We Collect
When you fill out a lead form on our website, we may collect your name, email address, phone number, and any other details you choose to provide.
How We Use Your Information
We use this information to respond to your inquiries, provide quotes, and share information about our products and services. We do not sell or share your personal information with third parties, except as required by law.
Data Security
We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse.
Your Choices
You may contact us at any time to request access, correction, or deletion of your personal information.